Help centre
Questions people ask first.
- Is my data private?
- Yes. Trips are private to you and the people you invite. Documents have their own permission separate from trip access, and downloads use short-lived authorised links.
- What does the Sample badge mean?
- Anything with that badge is demonstration content that lives in an isolated sample trip. It is never mixed with your own trips, and visitors cannot edit it.
- Does Triptix invent flight times or prices?
- No. Imports show you exactly what was read from your document and ask you to confirm anything uncertain. Live flight updates only appear when a provider is connected, with the source and time shown.
- Can I plan a trip without dates?
- Yes. Leave both dates empty and add them when you know. Undated trips sit in their own group on the dashboard.
- How are expenses split?
- Equally by default, or by custom amounts. Amounts are stored as whole minor units (cents, baisa) and splits always add up to the total; the first traveller in the list absorbs any leftover cent.
- Does it work offline?
- Offline access is planned for a later milestone with a clearly stated scope: viewing your trips and queuing edits until you are back online.
- How do I get support?
- During early access, write to hello@triptix.app. There is no live chat yet.